By using UGO, you confirm that you have fully read and agree to the UGO Privacy Policy and these Terms of Service, including the Cancellation and Change Policy (see: FAQ – Modify or Cancel). Late cancellations are not eligible for refunds.
Privacy Policy
Effective Date: January 21, 2026
UGO (“we,” “us,” or “our“) operates the website at https://go.uspace.city/ (the “Service“).
This page explains our policies regarding the collection, use, and disclosure of personal data when you use the Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://go.uspace.city.
1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
1.1 Types of Data Collected
(1) Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data“). Personal Data may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Cookies and Usage Data
(2) Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data“). This Usage Data may include information such as:
- Your device’s Internet Protocol address (e.g., IP address)
- Browser type and version
- The pages of our Service that you visit
- The time and date of your visit
- The time spent on those pages
- Unique device identifiers and other diagnostic data
1.2 Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies We Use
- Session Cookies: We use Session Cookies to operate our Service.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
- Security Cookies: We use Security Cookies for security purposes.
2. Use of Data
UGO uses the collected data for various purposes, including:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent, and address technical issues
3. Rights of Data Subjects
You may request to inquire about, review, or obtain a copy of your Personal Data. UGO may charge necessary costs and fees for providing such copies.
If your Personal Data changes or you find it inaccurate, you may request that UGO correct or update it. You may also request deletion or the cessation of processing or use of your Personal Data; however, this does not apply where retention or processing is necessary for UGO to perform its duties or business operations.
4. Transfer of Data
Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside Taiwan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Taiwan and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
UGO will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
5. Disclosure of Data
5.1 Legal Requirements
UGO may disclose your Personal Data in good faith when it is reasonably necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of UGO
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
6. Collection and Use of Location Data
6.1 Purpose
UGO’s driver-side app or web interface may collect your location data during operation, using real-time driver location information to provide better services and user experience.
6.2 Data Collected
- GPS Coordinates: We collect GPS coordinates to accurately determine your current location. This helps us understand driver status and respond more effectively in emergencies or disputes.
- Location History: We may collect and retain your location history to improve our Service. This data allows us to improve algorithms and provide better pricing and trip planning.
6.3 User Consent
We respect your privacy and will not collect your location data without your consent. When you start the app, it will request authorization to access your device’s location. You have the right to grant or refuse such authorization, and you can change your preferences at any time in your device or app settings.
7. Data Security
The security of your data is important to us. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
8. Service Providers
We may employ third-party companies and individuals (“Service Providers“) to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
9. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
9.1 Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data may be shared with other Google services. Google may use the collected data to contextualize and personalize ads of its own advertising network.
You can opt out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on.
For more information on Google’s privacy practices, please visit: https://policies.google.com/privacy?hl=zh-TW
10. Links to Other Sites
Our Service may contain links to other sites not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children“).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will also notify you via email and/or a prominent notice on our Service prior to the change becoming effective, and update the “Effective Date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Terms of Service
Last Updated: January 1, 2025
1. Introduction
Welcome to the UGO website (the “Website“). The Website provides online booking for UGO chauffeured transfer services (the “Service“), operated by USPACE Technology Co., Ltd. (“we,” “us,” or the “Company“).
By using the Website or booking the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
2. Privacy Protection
We protect your privacy in accordance with the UGO Privacy Policy (see the “Privacy Policy” section above).
3. Online Booking and Ride Service
3.1 Online Booking Service
UGO provides point-to-point transportation services. The Service does not include sightseeing tours, tour guiding, or intermediate scenic stops.
- We recommend booking early to obtain the best price.
3.2 Latest Booking Time
Bookings must be completed at least 24 hours before the scheduled pickup time via the Website. If you need a ride within 24 hours, please contact UGO Official LINE Customer Service. We will try our best to dispatch a vehicle, but availability is not guaranteed.
(1) Airport Drop-off
For rides where the booking is within 24 hours to 4 hours before the pickup time:
- Online booking is available up to 4 hours before pickup.
- For orders placed within 24 hours, the system will automatically calculate and charge an urgent-order surcharge.
(2) Airport Pick-up
For rides where the booking is within 24 hours before the pickup time:
- Online booking is available up to 1 hour before pickup.
- If within 1 hour, please use the “Real-time Booking” button on the bottom-right of the Website/app.
- For orders placed within 24 hours, the system will automatically calculate and charge an urgent-order surcharge.
To ensure service quality, we reserve the right to cancel your booking.
4. Pickup and Drop-off Locations
The pickup and drop-off locations shown on the Website represent your boarding and alighting locations for the Service. The location search system is supported by Google Maps.
4.1 Basic Rules
- You may search for pickup and drop-off locations and request a quote through the Website.
- If you cannot find the desired location, please contact customer service for assistance.
- You must provide correct pickup and drop-off locations.
- If you do not provide correct locations, your booking may fail or be cancelled.
- If you are unable to ride successfully, or are taken to an unintended location due to incorrect information provided by you, UGO shall not be responsible.
- If the vehicle cannot enter a certain area after the order is confirmed, the driver may adjust the pickup/drop-off point on-site.
- After the order is confirmed, if you need to change pickup/drop-off locations, please notify customer service in advance via UGO Official LINE or phone support. Do not request changes directly from the driver on the ride day.
4.2 Additional Stop(s)
- Within 5 km: NT$300
- 6–20 km: Calculated based on actual distance
- Over 20 km: Online booking is not available, and additional stops added on-site without prior booking are not supported.
5. Meeting Point and Drop-off Point
To protect your rights, if your specified pickup/drop-off address differs from your selected meeting point/drop-off point, your order may be cancelled.
6. Estimated Travel Time
The Website provides estimated travel time supported by Google Maps. Actual travel time depends on real-time traffic conditions and may be affected by weather, holidays, peak hours, accidents, and other factors. We do not guarantee that the actual travel time will match the estimate.
You should depart early to reduce the risk of delays.
7. Changes, Cancellations, and Refunds
7.1 General Policy
We provide change and cancellation services before the applicable deadlines. Late changes/cancellations may incur fees and may not be refundable.
7.2 Detailed Rules
- Order Changes (≥ 24 hours before pickup): You may cancel and rebook directly, or contact customer service to assist with changes. No additional fee will be charged unless the change affects the product price (e.g., vehicle type, distance, time).
- Order Changes (< 24 hours before pickup): Please contact customer service. A change fee of (NT$399 for 5-seater, EV, RV), and (NT$699 for 7 and 9 seaters) and additional fees may apply if the change affects the product price (e.g., vehicle type, distance, time).
- Order Cancellations: For one-way transfers, cancellations must be completed at least 24 hours before pickup. Cancellations within 24 hours are non-refundable and the full service fee will be charged.
- Force Majeure (Flight Canceled): If a flight is canceled due to force majeure such as heavy snow, torrential rain, earthquakes, typhoons, etc., UGO will cancel the order and provide a full refund.
- Force Majeure (Flight Not Canceled): If force majeure occurs but the flight is not canceled, the deadline for a full refund is 6 hours before the scheduled service time.
8. Free Waiting Time
UGO has strict waiting time rules. Please allow sufficient buffer time when booking.
8.1 Waiting Time Limits
- Domestic drop-off: Free waiting time 30 minutes, maximum waiting 60 minutes.
- Airport pick-up: Free waiting time 90 minutes, maximum waiting 150 minutes.
- If the pick-up is based on a passenger-specified time (instead of flight landing time), free waiting time is 30 minutes.
8.2 Waiting Fees and No-show
- After free waiting time ends, NT$300 will be charged for every 30 minutes of waiting.
- If the maximum waiting time is exceeded, the driver will leave to serve the next passenger. The Service will be deemed used, and no refund will be provided.
- If the passenger fails to board due to personal reasons (including but not limited to flight delay of 4 hours or more (including 4 hours), train delays, traffic congestion, etc.), it will be treated as a no-show; the order will be canceled and no refund will be provided.
- For non-personal reasons such as natural disasters or accidents, please contact customer service. A full refund will be provided.
9. Passenger Count and Vehicle Arrangement
We arrange vehicles according to the passenger count you provide. To ensure comfort and safety, please provide accurate information. Infants and children must also be included in the passenger count.
Partner vehicles are legally licensed, include passenger insurance, and prioritize vehicles within 5 years of manufacture.
9.1 Dispatch Rules
- You may be assigned a rental vehicle or taxi. In urgent dispatch situations, we may dispatch a multi-type taxi service; any additional cost will be covered by us.
- If you select an SUV, due to dispatch availability you may be upgraded free of charge to an imported 5-seater or a higher-tier vehicle, based on passenger and luggage counts and prioritizing comfort and capacity.
- “Upgrade to EV” (including but not limited to Tesla or other EV models) is an upgrade option that allows customers to upgrade to imported EVs at a promotional price. Dispatch may result in a free upgrade to an even higher-tier vehicle. Imported EVs such as Tesla remain within the “imported 5-seater” category for the purpose of this Service.
- Groups of 3 passengers or fewer may be assigned 5-, 7-, or 9-seaters.
- Groups of 4 passengers may be assigned 7- or 9-seaters.
- Groups of 5 passengers or more are guaranteed a 9-seater.
10. Infants and Child Seats
Under Taiwan law, infants and young children must use appropriate child safety seats. Please provide the correct number of children and select the child-seat add-on when placing your order.
- Child seat rental: NT$300 per seat per trip (must be selected on the payment page).
- Maximum of 2 child seats per vehicle. If you need 2 or more child seats, you must book a 9-seater.
- If you correctly provide the child count and carry luggage within policy limits, UGO will ensure you still have reasonable seating space after installing child seats and loading luggage.
- If you travel with a child but did not request a child seat in advance, the driver may refuse service.
- If you cannot ride or have a poor experience due to incorrect child count or excessive luggage, UGO shall not be responsible.
11. Drivers
UGO partner drivers are strictly selected and have professional driving licenses. Drivers maintain a clean appearance, odor-free and well-maintained vehicles, and UGO provides passenger insurance coverage up to NT$9,000,000 to offer a safe and comfortable ride experience.
However, we cannot guarantee that accidents or unexpected events will never occur. If you encounter any of the following situations during your trip, please contact customer service immediately:
- Driver is late, unreachable, or does not show up
- Inappropriate driver language or behavior
- Accidents or incidents during the trip
12. Luggage Limits and Oversized Items
12.1 One-Way Transfer
5-Seater: Up to 4 passengers (or 3 with a child seat).
- Up to 3 pieces ≤ 25″
- Up to 2 pieces 25″–28″
- Up to 1 piece 29″–30″
9-Seater: Up to 6 passengers.
- Up to 10 pieces ≤ 20″
- Up to 8 pieces 21″–25″
- Up to 7 pieces 26″–27″
- Up to 6 pieces 28″–30″
7-Seater: Up to 4 passengers.
- Up to 7 pieces ≤ 20″
- Up to 6 pieces 21″–25″
- Up to 5 pieces 26″–27″
- Up to 4 pieces 28″–30″
Notes:
- Wheelchairs and strollers count as one 30″ item.
- Snow sports equipment requires booking a 7- or 9-seater.
- Musical instruments are counted based on seat occupancy.
If you have more luggage or oversized items, please adjust the passenger count, or book more than one vehicle. If you are unsure, please contact customer service.
If you cannot ride or have a poor experience due to incorrect passenger count or excessive luggage, UGO shall not be responsible.
13. Airport Transfer Rules
When your pickup or drop-off location is an airport, you must provide flight information, including flight number and landing time, so we can help assess whether the selected pickup time is reasonable.
- Please set the pickup time based on the flight landing time. The driver will track flight status and arrive accordingly. If you need a specific pickup time, please contact customer service.
- If you cannot board within the specified time due to flight delays or slow immigration procedures, please contact customer service. UGO provides last-mile service; any loss of airline-related passenger rights due to flight delays should be addressed with the airline or insurance provider. UGO is unable to handle such claims.
- Free waiting time for drop-off is 30 minutes; free waiting time for pick-up is 90 minutes.
13.1 Real-time Booking (After Landing)
- UGO provides a real-time booking feature for airport pick-up after landing. It guarantees vehicle dispatch and boarding within 30 minutes after booking.
- Service areas depend on system availability. Current coverage includes north of Taichung (excluding Nantou). The following areas do not support real-time booking:
New Taipei City (excluded): Gongliao, Pingxi, Shimen, Shiding, Pinglin, Ruifang, Shuangxi, Wanli, Jinshan
Taoyuan (excluded): Fuxing District
Hsinchu (excluded): Jianshi Township
- If force majeure events (e.g., typhoons, blizzards, strikes) significantly increase demand and reduce capacity, UGO does not guarantee boarding within 30 minutes.
14. Service Hours
- Latest online booking time: At least 24 hours before service time (unless otherwise specified for urgent orders).
- Transfer service: 24/7, year-round.
- Customer service: 24/7, year-round.
15. Driving Time and Holiday Traffic Notice
Estimated driving times provided on the Website are supported by Google Maps. Actual travel time is affected by traffic and conditions. We do not guarantee the accuracy of estimated travel times.
Please pay special attention to holiday peak traffic, including but not limited to:
- Taipei ↔ Yilan routes on the first day of holidays, and return routes on the last day
- West Coast southbound traffic at the start of holidays and northbound traffic at the end of holidays
- Long weekends and public holidays such as New Year’s Day, 228 Memorial Day, Children’s Day & Tomb Sweeping Day, Dragon Boat Festival, Mid-Autumn Festival, National Day, etc.
16. Onboard Conduct and Passenger Responsibilities
To ensure a safe and comfortable environment, smoking is prohibited in the vehicle. Passengers are prohibited from bringing dirty, wet, strongly odorous tools/items, or food that may soil the vehicle.
- If the vehicle is soiled due to vomiting, spilled food, pet excrement, etc., causing impact to the driver or the next passenger, we may charge a cleaning fee of NT$3,000 to NT$20,000, depending on severity.
- Passengers should keep valuables with them and be responsible for luggage and belongings when boarding/alighting. If damage occurs due to requesting driver assistance, we are unable to provide compensation.
- Please check your belongings when exiting. If items are left behind, you may contact the driver to retrieve them. If the driver is asked to ship/deliver the item, shipping costs are borne by the passenger and an administrative fee of NT$300 applies; alternatively, the driver may turn the item over to the police, and the passenger must claim it in person.
17. After-Sales Service
17.1 Order Confirmation
Once you complete an online purchase on the Website, the order is confirmed. You will immediately receive an order confirmation email from UGO.
If you do not receive the email within one hour, please:
- Check your spam/junk folder.
- If it is in spam/junk, mark [email protected] as “Not Spam” to ensure you receive important emails.
- If you still did not receive it, contact customer service as soon as possible to confirm your order status and request a resend. If you fail to obtain the email and do not contact us, we are not responsible for any subsequent issues.
17.2 Ride Reminder
No later than 12 hours before pickup, the system will send ride details including:
- Exact pickup time
- Driver information (name, vehicle type, license plate, phone number)
- Pickup and drop-off locations
- Ways to contact the driver and customer service
Due to system limitations, the sending time may vary by 4–6 hours. For airport pick-up orders, if force majeure events occur (e.g., typhoons, blizzards, strikes), driver details may be updated as late as before landing; vehicle dispatch is still guaranteed.
17.3 Rate Your Driver
On the evening after each ride, we may email you to request feedback. You may rate and comment on your driver and overall UGO service. Your feedback helps us improve service quality. If you have any concerns during the trip, you may also contact us through the survey.
18. Promotions and Coupons
UGO may issue coupons through various promotional campaigns from time to time, and reserves the right to modify or cancel coupon rules at any time.
18.1 Promotional Vehicle Offers
UGO may from time to time offer promotional vehicle deals, including but not limited to discounts for specific vehicle models or paid upgrade offers for imported vehicles (e.g., Tesla). UGO reserves the right to change or cancel such promotions and retains final interpretation rights.
19. Contact Us
Customer support channels:
20. Payment and Charges
20.1 Fee Details
The order price includes vehicle fare, service fees, taxes, passenger insurance, and other included costs. Except for add-ons such as extended waiting time, extra stops, child seats, etc., no additional fees are required after the order is confirmed.
20.2 Payment Methods
Currently, we only support online payments via:
- Credit cards
- Debit cards (e.g., Visa Debit)
- LINE Pay
Accepted card networks include:
If payment fails, please try using a card from the accepted networks above.
21. Suspension, Interruption, or Termination of Website Services
We may, at our sole discretion and without prior notice, suspend, interrupt, or terminate the Website services under any of the following circumstances:
- Necessary relocation, replacement, upgrade, maintenance, or repair of hardware/software
- Network services applied for by the Company are stopped for any reason, making the Service unavailable
- Natural disasters or other force majeure events preventing us from providing services
- Any cause not attributable to the Company resulting in suspension, interruption, or termination
- You violate applicable laws or these Terms of Service
We shall not be liable for any inconvenience, loss, or damages arising from service suspension, interruption, or termination during your use of the Website.
22. Changes and Updates to the Service and Terms
We reserve the right to modify or change these Terms at any time and will publish the updated version on the Website. Continued use of the Service after changes are posted constitutes your acknowledgment that you have read, understood, and agree to the revised Terms.
23. Disclaimer
We make no representations or warranties regarding the completeness, reliability, or accuracy of information displayed on the Website.
All Website content is provided based on circumstances at the time and we disclaim all express or implied warranties to the fullest extent permitted by law.
24. Governing Law and Jurisdiction
These Terms of Service shall be governed by the laws and regulations of the Republic of China (Taiwan).
Any disputes arising from these Terms shall be submitted to the Taichung District Court of Taiwan as the court of first instance.
